Compared to Break-Fix, an MSP has more control over customers’ IT equipment and systems. Once you choose an MSP, you will give the MSP a large authority. As a result, the MSP can monitor your IT infrastructure 24/7/365 instead of checking your equipment and systems when required. This will ensure that your IT devices and systems will function properly. However, it does not imply that the MSP can assess your computer at will. They can remotely control your computer only after obtaining your approval.
